Refund & Return Policy
Thank you for shopping at Digital AV Mart (DigitalAVMart.store). We are committed to your satisfaction and believe in transparency. Please review our policy below regarding refunds, returns, and cancellations. This policy complies with Google Ads requirements and the FTC's Mail, Internet, or Telephone Order Merchandise Rule.
Definitions
- Company refers to Digital AV Mart (DigitalAVMart.store), also referred to as "we", "us", or "our".
- Goods refer to the antivirus license keys and software sold through our website.
- Order means a request by you to purchase Goods from us.
- You means the individual or entity using our website or purchasing from us.
Order Cancellation
You may cancel your order within 7 days of purchase, provided the license key has not been delivered or activated. Once a license key is issued or activated, the order is considered final and non-cancellable.
Refund Eligibility
Due to the digital nature of our products, we do not offer refunds once a license key has been delivered and/or activated. However, a refund may be considered if:
- The key was not delivered within 24 hours of purchase.
- The key is invalid or non-functional and confirmed as such by our support team.
- You made a duplicate purchase (and the second key remains unused).
All refund requests must be submitted within 7 days of purchase. Refunds are processed within 7–14 business days after approval and are issued to the original payment method.
Returns & Digital Goods
We do not accept returns on digital products. Once a license key has been delivered, we are unable to revoke or re-use it. For this reason, all sales are considered final unless they meet the refund eligibility criteria above.
Non-Refundable Items
- Activated or redeemed license keys.
- Keys purchased on promotion or with discounted pricing (unless required by law).
- Any service fees or support time used after purchase.
Support & Assistance
We provide full activation and installation support for all purchased products. If you’re facing any issue with activation, please contact us for guidance before requesting a refund.
- Email: support@digitalavmart.store
- Phone: 18885020746
Fraudulent or Abuse Claims
We reserve the right to refuse a refund in cases of suspected fraud, misuse, or if a license key shows clear signs of being activated. Refund abuse will result in account restriction and loss of future access to our services.
Policy Compliance
This Refund & Return Policy complies with Google Ads policies and the Federal Trade Commission's regulations for digital commerce.
By completing a purchase on our site, you acknowledge and agree to the terms outlined in this policy.